Frequently Asked Questions

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Graphic design is a design process that combines text and graphics in a way that is intended to communicate a specific message.

You will find graphic design in company logos, printed materials like brochures, posters, signs, greeting cards, postcards, business cards, billboards and ads. Advances in technology have brought us the digital environment complete with websites, online ads, virtual brochures and presentations, and so very much more.  

A graphic designer does more than just put their creative skills to work. Though most graphic designers are intuitively creative already, they have generally spent time studying numerous design principles. It’s vital to understand how to use design elements to transmit the required messages and values as well as evoke a certain feeling in the viewer. As a visual communicator, they leverage these design elements and use concepts such as colour, typography, space, balance, form and lines to create their visual message.  Some graphic designers are also able to understand the more technical aspects of design required to create digital assets for a company. For example, a web designer is often able to create wireframes, workflows, and sitemaps and understand how to develop easy navigation for the user experience.

Besides turning their client’s vision, brand image and value proposition into a graphic display, a designer will undertake many specialty tasks as part of a graphic design project. The specialty tasks include collaborating on the concept (usually with a team), attending meetings about the project, paying attention to what customers are clicking on, doing presentations that explain the various potential designs, revising designs, and preparing asset files for others on the team and for client use.

Logo design / Corporate identity/branding/Digital marketing / Web design / App design / Outdoor & Signage / Package design (from water bottles to appliances) / Printed design / (books, flyers, magazines, newspapers)  Album covers Film and television titles and graphics T-shirt and clothing designs / Greeting cards / Business cards

The most basic way to find a designer service that would fulfil your business goals is through communication. Be clear with what you want, when you want, and how you want your creative designs. Try to understand the history and experience of the individual or the agency which you are communicating with for your designing services. Read the testimonials and reviews provided by their previous clients. Go through their earlier projects and see if they have done something in the past which aligns with your line of business.

Our centralized production facility allows for shipping, within 90% of Australia, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via AUS Post. If you have any questions about shipping rates or rush production, please contact customer service at (61+) 0421-468-209 prior to ordering. For more information, please view our complete shipping policy.

Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided AUS Post tracking number.

At UrbanDesignz.com.au, we offer flexible production time ranges for you to choose from because it's important for you to have ultimate control over your order, our production times range from one to seven business days. This allows you to make the final decision on when you need your order.  

1/2 Days (Express) - Need it quickly? Express is for you.

4/7 Days (Standard) - This is our most popular fast turnaround option, fast enough for most custom orders. 

You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied it your total bill and you will see your bill being discounted for the correct value.

We accept VISA, MasterCard, PayPal, eGift Cards, Google Pay, Apple Pay and Credit Cards. All orders must be paid for prior to being put into production.

Transfer cut option means that we will be cutting the vinyl decal material to a specified shape, graphic or text and then removing or “picking” any excess or unwanted vinyl material from your design leaving no vinyl background on your decal. We then place a transfer tape over the top of the remaining pieces of vinyl. This tape is what holds all the individual cut pieces of your decal design once you remove the paper backing from your decal. It also allows you to place multiple individual pieces of vinyl decal material on your desired surface cleanly and evenly.

Kiss-cut means we are only cutting through the vinyl layer ("sticker material") and not cutting through the paper backing, leaving an edge or border around your sticker. When you choose a kiss-cut sticker, you will have extra material around your sticker for easy peeling.

Die-cut means that we are cutting through both the vinyl sticker material and the paper backing. This cut type doesn't give you a border or edge. Another way to look at it is to think of it like a "cookie cutter." Your stickers are all individually cut out to the contour of your design, so you have individually cut stickers with no border.

A bleed zone is the extra margin on print materials that is meant to be trimmed off when the product is cut to its final size. So the bleed zone is referring to the colour your print bleeding off the edge of the page. This allows your colour to go completely to the edge of your product, leaving no white border or edge around your printed product.  A safe zone is the area where your text, logo, or image will be on your label, sticker or decal. Making sure your text or image is within the safe zone is the only way to avoid any of these elements being trimmed off once it is cut to its final size. 

Preferred Files Sizes for Printing:

The maximum file size we accept is 100 MB. 

Our Preferred File Accepted:   

Adobe Illustrator EPS (Encapsulated Post Script) 

Adobe Illustrator AI (Adobe Illustrator) 

PDF (Adobe PDF) 

Additional Files Accepted:  

JPG (High Resolution JPG) 

TIFF (High Resolution TIFF)

To place a successful order, please follow the following steps:  

Choose your products and sizes you want to create/order.

Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment. 

Once the payment is submitted, we will begin production on your product and ship it to you once completed.

Opening an account with UrbanDesignz.com.au is quick and easy and it allows you to:  

Save your Order, View Order History and Track your Order. 

Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.

If you are not currently logged into your account, please click the "Login" button in the top-right of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.

From any page on our website, click on the "Login" button on the top-right corner of the page. Once the login page loads, enter your email address and password you supplied upon user registration. If you have forgotten your password, click the "Recover Your Password" link in the dialog box.

Click on the "Login" button on the top-right corner of the page. You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Create an Account" button in the top-right corner of the page.